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Organization Studies
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Shared Situation Awareness as a Contributor to High Reliability Performance in Railroad Operations

Emilie M. Roth

Roth Cognitive Engineering, USA

Jordan Multer

Volpe National Transportation Systems Center, USA

Thomas Raslear

Federal Railroad Administration, USA

Cooperative strategies of individuals within a distributed organization can contribute to increased efficiency of operations and safety. We examine these processes in the context of a particular work domain: railroad operations. Analyses revealed a variety of informal cooperative strategies that railroad workers have developed that span across multiple railroad crafts including roadway workers, train crews, and railroad dispatchers. These informal, proactive communications foster shared situation awareness across the distributed organization, facilitate work, and contribute to the overall efficiency, safety, and resilience to error of railroad operations. We discuss design implications for leveraging new digital technologies and location-finding systems to more effectively support these informal strategies, enhance shared situation awareness, and promote high reliability performance.

Key Words: cognitive task analysis • situation awareness • railroads • team cognition • cognitive field studies • human reliability • distributed decision making • naturalistic decision making

Organization Studies, Vol. 27, No. 7, 967-987 (2006)
DOI: 10.1177/0170840606065705
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